Terms & Conditions

1. Acceptance of Terms

By accessing and using Classtrix software and services provided by Dynamic Ace Pvt. Ltd. ("Company," "we," "our," or "us"), you ("User," "you," or "your") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Dynamic Ace Pvt. Ltd. regarding your use of Classtrix coaching institute management software.

2. Description of Service

Classtrix is a comprehensive coaching institute management software that provides:

  • Student admission and enrollment management
  • Payment processing and billing automation
  • Lead management and campaign tracking
  • Multi-center franchise management
  • Student and faculty portal access
  • Reporting and analytics tools
  • Communication and engagement features
  • Data storage and backup services

3. Account Registration and Security

3.1 Account Creation

To use our services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

  • You are solely responsible for all activities under your account
  • You must notify us immediately of any unauthorized access
  • You must use strong passwords and enable two-factor authentication when available
  • You must not share your account credentials with unauthorized parties

4. Subscription Plans and Pricing

4.1 Free Trial

We offer a 7-day free trial with full access to all features. No credit card is required during the trial period.

4.2 Paid Subscriptions

  • Annual subscription: ₹12,800 per year for unlimited students and centers
  • Pricing may vary based on specific requirements and customizations
  • All prices are exclusive of applicable taxes and government charges
  • Pricing is subject to change with 30 days' notice

4.3 Payment Terms

  • Subscriptions are billed annually in advance
  • Payments must be made via approved payment methods
  • Late payments may result in service suspension
  • All fees are non-refundable except as specified in our refund policy

5. User Responsibilities and Acceptable Use

5.1 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Upload malicious software or harmful content
  • Attempt to gain unauthorized access to our systems
  • Use the service for illegal or fraudulent activities
  • Interfere with or disrupt our services
  • Share false or misleading information

5.2 Data Accuracy

You are responsible for ensuring the accuracy and legality of all data entered into the system, including student information, payment details, and academic records.

6. Data Ownership and Privacy

6.1 Your Data

You retain ownership of all data you input into our system. We act as a data processor and will handle your data in accordance with our Privacy Policy.

6.2 Data Security

We implement industry-standard security measures to protect your data, but you acknowledge that no system is 100% secure.

6.3 Data Backup and Recovery

We provide regular automated backups, but you are encouraged to maintain your own backups of critical data.

7. Service Availability and Support

7.1 Service Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance.

7.2 Customer Support

  • Email support: care@classtrix.com
  • Phone support: +91 98706 24609
  • Business hours support (9 AM to 6 PM IST)
  • Emergency support for critical issues

8. Intellectual Property Rights

8.1 Our Rights

Classtrix software, including all code, designs, logos, and documentation, is owned by Dynamic Ace Pvt. Ltd. and protected by intellectual property laws.

8.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our software during your subscription period.

8.3 Restrictions

  • You may not reverse engineer or decompile our software
  • You may not create derivative works based on our software
  • You may not resell or redistribute our software
  • You may not remove or modify copyright notices

9. Termination

9.1 Termination by You

You may terminate your account at any time by contacting our support team. Termination will be effective at the end of your current billing period.

9.2 Termination by Us

We may terminate your account immediately if you:

  • Violate these Terms & Conditions
  • Fail to pay subscription fees
  • Engage in prohibited activities
  • Pose a security risk to our systems

9.3 Effect of Termination

Upon termination, your access to the service will cease, and we may delete your data after a reasonable grace period.

10. Limitation of Liability

To the maximum extent permitted by law, Dynamic Ace Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption.

Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount paid by you for the services in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Dynamic Ace Pvt. Ltd. from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of third-party rights.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

12.2 Jurisdiction

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

12.3 Alternative Dispute Resolution

We encourage resolution of disputes through good faith negotiation. If necessary, disputes may be resolved through arbitration in Mumbai.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and sending notification to your registered email address.

Continued use of our services after such modifications constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Dynamic Ace Pvt. Ltd.

Address: #101, Ostwal Ornate, Jesal Park, Bhayander East, Mumbai - 401105

Email: care@classtrix.com

Phone: +91 98706 24609

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