1. Introduction
Dynamic Ace Pvt. Ltd. ("we," "our," or "us") operates Classtrix, a comprehensive
coaching institute management software platform. This Privacy Policy explains how we
collect, use, disclose, and safeguard your information when you use our services,
including our website and software applications.
We are committed to protecting your privacy and ensuring the security of your
personal information. Please read this Privacy Policy carefully to understand our
practices regarding your personal data.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number, address)
- Institute information (institute name, type, location, staff details)
-
Student information (names, contact details, academic records, payment
information)
- Payment and billing information
- User account credentials and preferences
2.2 Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system and device information
- Usage data and analytics
- Log files and error reports
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our software services
- Processing registrations, admissions, and payments
- Generating reports and analytics for institute management
- Customer support and technical assistance
- Sending important notifications and updates
- Improving our services and developing new features
- Compliance with legal obligations
- Marketing communications (with your consent)
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may
share your information in the following circumstances:
-
Service Providers:
With trusted third-party service providers who assist us in operating our platform
-
Legal Requirements:
When required by law, court order, or government regulation
-
Business Transfers:
In connection with mergers, acquisitions, or asset sales
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Consent:
With your explicit consent for specific purposes
-
Protection:
To protect our rights, property, or safety, or that of our users
5. Data Security
We implement comprehensive security measures to protect your information:
- SSL encryption for data transmission
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Regular data backups and disaster recovery procedures
- Employee training on data protection practices
- Compliance with industry security standards
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the
purposes outlined in this Privacy Policy, unless a longer retention period is
required or permitted by law. Student academic records may be retained for longer
periods as required by educational regulations.
7. Your Rights
You have the following rights regarding your personal information:
-
Access:
Request access to your personal data
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Correction:
Request correction of inaccurate or incomplete data
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Deletion:
Request deletion of your personal data (subject to legal requirements)
-
Portability:
Request transfer of your data to another service provider
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Objection:
Object to certain types of data processing
-
Withdrawal:
Withdraw consent for data processing (where applicable)
8. Children's Privacy
Our services are designed for coaching institutes that manage student data. While we
may process information about students under 18 years of age on behalf of
educational institutions, we do not knowingly collect personal information directly
from children under 13 without parental consent.
9. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any
material changes by posting the updated policy on our website and updating the "Last
updated" date. Continued use of our services after such modifications constitutes
acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or
our data practices, please contact us:
